Exchange Policy

We want you to love every piece from Silhouette by Erish. If something does not fit or is not quite right, our exchange policy is designed to be fair and simple.

Exchange window

You may request an exchange within 7 calendar days from the date your order is marked delivered by the courier.

Eligibility

• Items must be unused, unworn, unwashed, and in original condition with all tags, labels, and packaging intact.
• Products that show signs of wear, alteration, damage, or missing tags are not eligible.
• Exchanges are subject to availability of the requested size or style. If your preferred option is out of stock, we will offer an alternative or store credit where applicable.
• Each order line item may be exchanged once under this policy.

How to request an exchange

1. Visit our Easy Exchange page.
2. Enter your order number and the email used at checkout.
3. Select the item, desired size, and a brief reason. Submit the form.
4. Our team will review your request and contact you within 1–2 business days with next steps.

Pickup, shipping & charges

Once your exchange is approved, we will arrange reverse pickup or share return instructions. A nominal reverse-shipping or re-dispatch fee may apply for exchanges that are not due to our error; any such fee will be communicated before you proceed. Exchanges approved because of a wrong or defective item sent by us will be handled at no extra cost to you.

Non-exchangeable items

For hygiene and safety, certain items (if clearly marked at purchase) may not be eligible for exchange. Sale or clearance pieces may be exchange-only or final sale as stated on the product page.

Refunds

Silhouette by Erish operates on an exchange-first model. Refunds, where applicable under law or at our discretion, are processed to the original payment method within standard banking timelines.

Contact

Silhouette by Erish · Siliguri, West Bengal, India
Need help? Contact us or use Easy Exchange.