Privacy Policy
At Silhouette by Erish, we respect your privacy and are committed to protecting the personal information you share with us when you shop on our website. This policy explains what we collect, how we use it, and the choices you have.
Information we collect
- Order details: name, phone number, email address, shipping and billing address, and items purchased.
- Account information: if you create an account or sign in, we store your login credentials securely through our authentication provider.
- Payment information: card, UPI, wallet, and net-banking payments are processed by our payment partners (e.g. Razorpay). We do not store your full card number on our servers.
- Communications: messages you send us via email, WhatsApp, or contact forms.
- Technical data: device type, browser, IP address, and cookies used to keep your cart secure and improve the site.
How we use your information
- To process, ship, and deliver your orders across India.
- To send order confirmations, shipping updates, and replies to your support requests.
- To prevent fraud, abuse, and unauthorised transactions.
- To improve our products, website, and customer experience.
- To send marketing emails or SMS only if you have opted in; you can unsubscribe at any time.
Sharing with third parties
We share data only as needed to run our store: payment gateways, courier and logistics partners, email/SMS providers, and technology hosts. These partners are required to protect your data and use it only for the services they provide to us. We do not sell your personal information.
Cookies
We use essential cookies for cart, checkout, and sign-in. You can control optional cookies through your browser settings; some features may not work if cookies are disabled.
Data retention
We keep order and tax records as required under Indian law. Marketing preferences are kept until you withdraw consent.
Your rights
You may request access, correction, or deletion of your personal data, subject to legal and operational requirements (for example, completed orders we must retain for accounting). Contact us using the details on our Contact page.
Children
Our store is intended for customers aged 18 and above. We do not knowingly collect data from children.
Changes
We may update this policy from time to time. The latest version will always be published on this page.
Contact
Silhouette by Erish
Siliguri, Darjeeling District, West Bengal 734001, India
Questions about privacy: see Contact.